Frequently Asked Questions

Registration

How do I register?

Why am I not receiving an account activation request email from Draft Editors?

Why is my activation key invalid?

What do I do if my activation key has expired?

Getting Started

I just registered. How do I get started?

How exactly does Draft Editors work?

How do I submit a document?

How do I find editors?

Can I choose the editor to review my document?

Why does Draft Editors only accept MS Word documents?

What do I do if my document is larger than the 500KB?

Submitting Payments Through PayPal

What payment types are accepted?

How long does it take for my payment to be processed?

The Proofreading Process for Writers

I just submitted my document. What happens next?

My editor submitted a revised document, but it is not exactly what I had in mind. What do I do?

My editor did not submit a revised document and the deadline has expired. What do I do?

My editor is failing to listen to my instructions. What do I do?

My document submission is under mediation and the time has expired. Why can I not claim a refund?

I changed my mind and would like to withdraw my submission. Do I get a refund?

The Proofreading Process for Editors

I just accepted to review a document. What are my responsibilities?

I accepted to review a document, but will no longer be able to fulfil my proofreading duties. How do I undo that?

Why am I only allowed to review 1 document at a time?

I am not able to accept to review a document, even though I am not reviewing any other document right now. What is happening?

I have finished reviewing a document, but my account does not show I have earned any income. What is happening?

I was banned for exceeding the deadline even though it was only my first offense. How do I dispute that?

I was banned from the site. How do I get my balance owed?

How do I receive the money I have earned?

How do I register?

To register, go to the registration page. Enter your email address and a password for your account. An account activation request email message will be sent to your email address. Follow the instructions in that message to finalize the registration process.

Why am I not receiving an account activation request email from Draft Editors?

Depending on your email filtering settings, Draft Editors' emails could have been automatically directed to the junk folder in your email account. Please check there to verify whether the email has been redirected. More rarely and particularly for Hotmail users, some users have set their email security options so that some emails are deemed to be junk and are automatically blocked. In these cases, these emails will not even be delivered to the user's junk folder. To solve the problem, lower your email security filters and try again.

Why is my activation key invalid?

If you filled out the registration form more than once, only the activation link in the last email you received from Draft Editors will be valid.

What do I do if my activation key has expired?

Just fill out the registration form once again. There is no problem using the same email address.

I just registered. How do I get started?

It is easy to get started. Just go to the file upload page and submit a document.

How exactly does Draft Editors work?

After you submit your document, you will be prompted to enter some more information such as the title of the submission, the service level you require, and the deadline by when you need your document back. You will then be forwarded to PayPal's website, so that you can submit your payment. After we receive a payment confirmation from PayPal, your document will be available for editors to review. Editors are free to pick whichever documents they want to review. Once they are finished reviewing your document, you will receive an email with a link from where you can download the revised document. Payment will only be forward to editors after you accept their revised submissions. If no editor revises your document within your time requirement, you will be entitled to a full refund, which you can claim with a simple press of a button. The refund will then be processed immediately and automatically.

How do I submit a document?

To submit a document, just go to the file upload page and select the file you wish to upload.

How do I find editors?

You are not required to select a specific editor to review your document. If you simply submit your document, one of our editors will pick it up and proofread it for you.

Can I choose the editor to review my document?

Yes. In order to allow a specific editor to have the first choice in editing your document, you must first make that editor one of your Preferred Editors. To do that, just go to the editor's profile page and click on the "Add as Preferred Editor" button. After that, every time you upload a document you will have the option of sending it to that person first.

Why does Draft Editors only accept MS Word documents?

Draft Editors only accepts MS Word documents in order to maintain the service consistent no matter which editor is in charge of proofreading your document. Additionally, MS Word documents are readily editable and allow for all revisions to be highlighted via the "track changes" feature.

What do I do if my document is larger than the 500KB?

Documents should not exceed 500KB. If your document is larger than 500KB, please remove any images or other media files that might have been attached to the document.

What payment types are accepted?

PayPal accepts all major credit cards (i.e. Visa, Mastercard, American Express)

How long does it take for my payment to be processed?

Normally, your payment will be processed within a few seconds. It is possible, though it is extremely rare, that it could take a few minutes or even a few hours depending on PayPal's servers' conditions.

I just submitted my document. What happens next?

First of all, please check the document list to verify that your document is available for edit. You should also receive an email confirming that your payment has been accepted and that your document is ready to be picked up by an editor. From either this email confirmation or from the document list, you will be able to click through a link, which will direct you to your document's page, and view the details about your submission. That page will display all activity that is related to your submission.

My editor submitted a revised document, but it is not exactly what I had in mind. What do I do?

We encourage writers and editors to try to solve their issues without the interference of mediators or moderators. From your document page, writers and editors can post messages and communicate with one another. If the parties cannot come to an agreement, either side may request mediation. You may request mediation by clicking on the "Request Mediation" button. One of our administrators will then be assigned to analyze your case and make a ruling. All rulings are final. Please note that our mediators take mediation requests very seriously and more often than not mediation requests lead to severe consequences to the losing side.

My editor did not submit a revised document and the deadline has expired. What do I do?

If your editor has failed to submit a revised document within the timeframe you have initially established, you will be given the choice of resubmitting your document for review or taking a refund. Both buttons will be available on your document page. Please note that even after your time has expired, if you fail to resubmit your document or take a refund, your editor may still submit a revision. If the editor does submit a revision, then it will be regarded as if the submission were sent on time. The options of resubmitting the file and claiming a refund will therefore no longer be available.

My editor is failing to listen to my instructions. What do I do?

Our editors are instructed to follow our Basic and Premium Service guidelines. It is up to you as a writer to decide what service you want. Having said that, our editors are not expected to do research or create content. If you submit a 100-word essay, for example, our editors will simply evaluate your 100-word document. They will not take your 100-word outline and write a 5000-word essay on your behalf. Now, if you do have a legitimate claim, such as you have requested our Premium Service but only received our Basic Service, we encourage you to first post messages to your editor on your document page. If the editor fails to acknowledge your inquiries, please feel free to request mediation.

My document submission is under mediation and the time has expired. Why can I not claim a refund?

You can only claim a refund if the following two conditions are met: 1) the time has expired, and 2) your editor has not submitted a revised document OR your editor has submitted a revised document but that document is not acceptable. Since an editor submission can only be deemed unacceptable by a mediator, all mediation requests need to be resolved before you as a writer are given the option of claiming a refund.

I changed my mind and would like to withdraw my submission. Do I get a refund?

You can edit or withdraw your submission only if no editor has yet accepted to edit it.

I just accepted to review a document. What are my responsibilities?

Your responsibilities as an editor are to review writers' documents based on Draft Editors' guidelines. You must provide the correct service and submit a revised document within the timeframe selected by the writer.

I accepted to review a document, but will no longer be able to fulfil my proofreading duties. How do I undo that?

In order to cancel a document edit acceptance, just click the button "Cancel Acceptance" on the document page. Please note that each time you cancel an acceptance you will be required to explain the reason why you are cancelling your acceptance. As such cancellations can be perceived negatively by the users who are submitting documents, we strongly discourage editors to refuse to edit documents they have previously agree to review. In fact, we closely monitor the activities of our editors and abuse of the cancellation feature can cause your editing privileges to be revoked.

Why am I only allowed to review 1 document at a time?

The reason for that limit is twofold. First, we only allow you to edit one document at a time to allow other editors a fair chance to accept documents. Second, we expect you to direct your focus solely to the document on which you are working at the moment. You are considered to be working on a document until you submit a new document with your revisions. In other words, the moment you submit your revisions, you are free to accept a new document edit request. Please note, however, that submitting dummy revisions in order to bypass the one-document limit is against Draft Editors' regulations. We closely monitor editor activity and any editor who engages in this behavior will have their editing privileges revoked.

I am not able to accept to review a document, even though I am not reviewing any other document right now. What is happening?

Draft Editors has certain mechanisms to flag accounts for illegal behavior. If your account gets flagged, it will be placed on temporary investigation list. During the time your account is under investigation you will be unable to accept any new document edit requests. Two of the most common problems that cause the mechanism to trigger are 1) excessively uploading large files and 2) posting an email address in a message on the document page.

I have finished reviewing a document, but my account does not show I have earned any income. What is happening?

The income will only be allocated to your account when the case on which you have worked is closed. A case can be closed by the writer accepting your revisions or automatically in case they remain dormant for over 24 hours from the document's expiration time. You will not receive any income for submissions deemed unacceptable by an administrator via the mediation control mechanism.

I was banned for exceeding the deadline even though it was only my first offense. How do I dispute that?

By accepting to review a document, you are making a commitment that you will provide reasonable service within the timeframe upon which it was initially agreed. By failing to perform your side of the agreement, you have violated the terms of site. This is a very serious violation and if you do get banned as a result there is no recourse. The decision is final whether it is your first offense or not.

I was banned from the site. How do I get my balance owed?

Your balance will be automatically sent to you within 30 days from the day you are banned.

How do I receive the money I have earned?

Just go to your profile page and, under "Account", click on the "Get Paid" button. This will send a request to our fraud control department, which will make all necessary account integrity checks. The request will then be forwarded to our accounting department, which will submit your payment. The entire process can take from a few hours up to 3 days to complete.